Most users never tell you where the journey broke.
Glance Intelligent Detect reads live product activity, compares it with your golden paths, and offers the right next step while the user is still engaged.
How it works
Glance Intelligent Detect adds a proactive guidance layer to the product you already run. Your analytics, support, and product stack stay in place.
Your product sends meaningful events. Glance Intelligent Detect evaluates each session against a defined journey, recognizes signs of friction, and presents relevant guidance in-product.
Designed to complement the stack you already use
HubSpot
Botpress
Help Scout
Plain
BUILT FOR PRODUCT-LED TEAMS
Guide users through critical moments while they are still engaged and moving toward first value.
Offer relevant guidance in the workflow instead of asking users to stop, search, or open a ticket.
See where sessions diverge from expected journeys and turn that signal into better paths and playbooks.
Start with one critical journey, its success signals, and the coaching response users should receive when progress stalls.
Why Glance Intelligent Detect
FAQ
Glance Intelligent Detect is a proactive guidance layer for digital products. It detects meaningful product events, compares user activity with defined golden paths and playbooks, and delivers contextual coaching inside the product when friction appears.
Traditional tours usually present a predefined sequence. Glance Intelligent Detect starts with current session behavior and a defined golden path, then uses the matching playbook to offer help when it is relevant. Guided tour integrations remain on the roadmap.
No. Glance Intelligent Detect focuses on recognizing journey friction and acting on it in-product. Your analytics platform remains the system for broader behavioral analysis. Native analytics connectors are planned.
No. Helpdesks and messaging tools continue to manage support conversations. Glance Intelligent Detect addresses an earlier moment: friction that appears before a user submits a question. Native handoffs remain on the roadmap.
The current product loop is event detection, journey comparison, playbook matching, and in-product coaching. Native analytics integrations, email activation, agent MCP, and guided tours are roadmap capabilities.
Integration requires identifying meaningful product events, sending them through the event contract, and rendering the coaching experience. The planned SDK will simplify this work; its final installation flow and implementation time are still being defined.
Start with journey-level metrics: completion of critical steps, time to first value, recovery after detected friction, coaching acceptance, and successful continuation. Activation or retention lift should be validated through controlled measurement.